SHIPPING & RETURNS
SHIPPING POLICY
Once your order is placed we aim to dispatch your product within 3-4 workdays excluding public holidays.
You will receive an email with tracking information as soon as your order is processed for dispatch. Please allow up to 24 hours for this tracking information to become active. Once your order has been dispatched, we are unable to modify or expedite the shipping process.
Unfortunately, we have no control over how postal carriers operate in each country, we can not guarantee that they will deliver to your door/post box or leave a notice for an attempted delivery, especially during busy periods.
Followyourblisscreations is not responsible for delayed, stolen or missed deliveries.
This includes failure to collect orders within allocated time frames from designated collection points.
It is the customers responsibility to track and manage the successful delivery of their order. For real-time delivery updates including possible delays, customs clearance, attempted or final deliveries, please use the tracking number and link provided in your shipping confirmation email.
CUSTOMS CHARGES FOR INTERNATIONAL ORDERS OUTSIDE THE EU
All international orders placed outside of the EU (Iceland, Liechtenstein, Norway, Switzerland, Turkey and the UK) are shipped Delivered Duty Unpaid (DDU) and customs charges may be levied by the destination country.
Customs charges (import duties/taxes/clearance fees) are NOT included in your order and will be payable upon delivery by the recipient.
To re-iterate all customs charges payable are the responsibility of the purchaser, not Followyourblisscreations.
Refused shipments due to non-payment of customs charges will not be eligible for a refund. DHL orders can not be returned to sender.
Customs authorities require by law that we state the full dollar value paid for your order and must include an invoice for customs should they require it. We are unable to mark orders as gifts or declare a lower order value.
Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
Please check with your country’s customs service for further information. If you are experiencing issues with the customs in your country, please contact us at info@followyourblisscreations.com.
DELAYS
Potential processing and shipping delays may occur due to public holidays, peak periods (seasonal sales and holiday periods) adverse weather conditions, flight availability, processing facility staff shortages and temporary closures.
While we strive to provide efficient shipping services, we want to clarify that Followyourblisscreations is not liable for any delays that occur during the transit of your order. There will be no refunds for delays unless the order is deemed lost in transit following a formal investigation.
If your order is taking longer than the estimated delivery time, please double check the submitted shipping address is correct using your shipping confirmation email details.
Finally, contact us should you require further assistance.
Please don't leave it too long, get in touch sooner rather than later. This gives us a better chance of tracking your order and lodging a subsequent investigation with our shipping carriers if required.
Please note we can no longer lodge order investigations for orders older than 2 weeks past your suggested delivery date.
Email info@followyourblisscreations.com. We will reply within 1-2 working weekdays.
RETURN & EXCHANGE POLICY
Please consider, check and place your order carefully.
• CONSIDER: Choose your print and size consciously.
• CHECK: Double-check your shipping address to make sure it is 100% correct. We do not permit exchanges, change-of-mind returns, or order amendments once your order is submitted.
Exception for European Union Residents:
In accordance with EU consumer law, customers located in the European Union are entitled to a 14-day cooling-off period. If you are an EU resident, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
To qualify for a full refund, EU order returned items must be:
• Unused and in their original condition - no corners bend
• Returned with all original packaging
• Sent back undamaged and within the timeframe provided after your return request has been approved.
Once we receive and inspect your return, we'll process your refund to your original payment method. Please note that original shipping costs are non-refundable and return shipping costs are the responsibility of the customer.
Transit Damage & Order Issues
We carefully pack every Followyourbliss print with love and care. With the environment in mind, we use only the minimum packaging needed to safely protect your order during transit. Please note we do not provide individual gift boxes for each product ordered.
While it's rare, if your order arrives damaged or incorrect, please email us at at info@followyourblisscreations.com within 48 hours of delivery. Please include your order number along with:
• Clear photos of the damaged or incorrect item
• Clear photos of the shipping packaging
For Damaged Items:
Depending on the severity of the damage, we will happily arrange for a free replacement or a partial/full refund of the item cost.
For Incorrect Items Received:
If we accidentally sent you the wrong item, Followyourblisscreations will cover all costs to have the correct item re-sent to you.
If you'd prefer to keep the incorrect item instead, please let us know and we can arrange a partial refund for any applicable price difference.
Order Not Delivered (Return to Sender)
If your order couldn’t be delivered because no one was available, or it wasn’t collected in time from the designated collection point, usually it will automatically be returned to sender.
You will be eligible for a refund only after our warehouse has physically received your order back. Your refund will be issued minus:
• the original shipping fee; and
• any applicable return shipping
If you would prefer to have your order resent, it will be re-shipped at your expense.
We will email you a manual invoice to cover the new shipping charges and any applicable carrier fees before dispatching.
Please note:
International returns can take a significant amount of time to arrive back at our warehouse, as they are typically sent via the most economical postal service, which is outside our control.
Orders Lost in Transit
If your order is taking unusually long to arrive, we will initiate a formal investigation with the shipping carrier. If the investigation confirms that the order has been lost in transit, we’ll happily arrange one of the following:
• A free replacement order to be sent out to you; or
• Issue a full refund back to your original payment method.
Thank you for your understanding and support.
🩷 Lisa